Claims of offering a “full warranty” when the warranty was not full (customers need to pay a fee to return the pillow).The company has made an effort to correct this, but it can still be seen on some third party seller packaging. Photos of MyPillow on some boxes show the premium, gusseted pillow, when the box actually holds their standard pillow.

The company has made an effort to remove this, but it can still be seen on third party seller packaging (Walmart, Target, etc.). “As Seen on TV” claims are sometimes listed on MyPillow boxes where the content is NOT the same as seen on the company’s TV ads.Other issues BBB brought to MyPillow’s attention, Badgerow said, were: “Among other issues, BBB has attempted to persuade MyPillow to discontinue their 'buy one get one free” (BOGO)/other discount offers without success,” said Dana Badgerow, president and CEO of BBB of Minnesota and North Dakota, in a news release. “Continuous BOGO offers, which can then be construed as an item's regular, everyday price, violate not only BBB’s Code of Advertising - which all BBB Accredited Businesses agree to abide by - but also other state and national organizations’ rules.” Other issues The Minnesota-based pillowmaker has previously been sued for making health claims it couldn't support and for not paying New York its share of the sales tax the Empire State figured it was due.Īnd now, in perhaps the cruelest blow, MyPillow has been defrocked, as it were, by the Better Business Bureau (BBB) because of complaints about its 'buy one get one free' offer and its BBB rating has been lowered to an 'F.' Pillow fights are fairly common among the younger set but now adults are mixing it up pretty well over a certain kind of pillow, namely MyPillow, a heavily promoted product that is advertised incessantly on TV, cable and the internet.

Mypillow reviews